TERMS AND CONDITIONS

If any flaws or defects occur in the products or prices of the online store, we reserve the right to implement corrective measures. In such a case, we will immediately inform the buyer of the new data after recognising or correcting the defect. The buyer can then re-confirm the order, or either party has the option to withdraw from the contract.

Welcome to the website operated by Königin – Trade Kft. (hereinafter: Service Provider). These General Terms and Conditions (hereinafter referred to as GTC) contain the terms and conditions of using the services available to the user (hereinafter: Customer) on the www.konigin-trade.com website (hereinafter: Website). The management of the Customers’ personal data is provided for by the Privacy Policy, which is available directly from the main page. The technical information required for the use of the Website that is not included in this GTC is provided by the information available on the Website. The language of the contract is Hungarian. The Contract is not deemed to be a written contract, as it is not registered by the Service Provider, thus it’s not accessible and cannot be viewed at a later date. The Service Provider shall not be subject to any codes of conduct. By using the Website, the Costumer acknowledges and accepts the provisions of the GTC.

1. The Service Provider

Company name: Königin – Trade Kft.

Registered seat and mailing address: H-5900 Orosháza, Kisszik utca 2.

Tel: +36 20 215 0970

Email: info@konigin-trade.com

Web: www.konigin-trade.com

Company CEO: János Varga

Tax number: 24262303-2-04

Company registration number: 04-09-012295

Webhosting service provider:
Full Hosting: fullhosting.hu
E-mail: info@fullhosting.hu
Phone: +36 30 579 7707

2. Terms of use

2.1 Responsibility

The Customer may use the Website strictly at their own risk.

The Service Provider excludes all liability for the behaviour of the Website’s users. The Customer is obliged to ensure that they do not breach the rights of third parties or any legal requirements directly or indirectly while using the Website. The Customer is fully and exclusively responsible for his/her own conduct, and in the case of a possible infringement the Service Provider shall fully cooperate with the authorities in their investigation.

The Service Provider is entitled, but not obliged, to review the content made available by the Customers in the course of their use of the Website, furthermore, the Service Provider is entitled, but not obliged, to search for signs of illegal activity.

Due to the global nature of the Internet, the Customer agrees to be bound by the provisions of the relevant national legislation when using the Website. If any activity related to the use of the Website is not permitted under the law of the state of the Customer, they shall bear sole responsibility for such use. If the Customer detects objectionable content on the Website, he/she must report it to the Service Provider immediately. If the Service Provider deems such a notification to be well founded in the course of their investigation carried out in good faith, they are entitled to immediately delete or modify the objectionable content. We are thinking here, for example, of typing errors or any other incorrectly entered data.

Thus, in the case of an order placed by mistake, the price of the product and postage will be refunded. We are unable to accept any further claims!

The agreement concluded between the Service Provider and the Customer on the basis of these General Terms and Conditions shall be terminated if the Customer deletes their registration or the Service Provider deletes the Customer’s registration.

2.2 Copyright

The Website as a whole, its graphic elements, text and technical solutions, and the elements of the Service are protected by copyright or other rights protecting intellectual properties. The Service Provider is the copyright holder or the authorised user of all the content displayed on the Website and the content displayed in connection with the provision of services available through the Website: this includes all the copyrighted work or other intellectual creations (including, but not limited to, all graphics and other materials, layout, editing of the Website, the applied software and other solutions, ideas and implementations thereof).

Saving the contents and parts of the Website onto a data carrier or other media or printing its contents for private use is only allowed with the prior written consent of the Service Provider.

Any use of the content beyond private use, such as storage in a database, forwarding, publishing, making the material downloadable, or placing it on the market, may only be done with the prior written consent of the Service Provider.

In addition to the rights expressly provided for in this GTC, neither the registration, use of the Website nor any provision of the GTC shall entitle the Customer to use or exploit any trade name or trademark made public on the Website. Further to displaying the content of the Website during normal use, the temporary reproduction required for this purpose and copying the content for personal use, this intellectual property may not be used or utilised in any other form without the prior written consent of the Service Provider.

The Service Provider reserves all the rights to all aspects of their service, with particular regard to the www.konigin-trade.com domain name, its subdomains, all the other domain names reserved by the Service Provider, the sub-pages thereof, and the Internet advertising space used by the company. All activities aimed at listing, organising, archiving, hacking and decrypting the source code of the Service Provider’s database are prohibited, unless the Service Provider gives specific permission to carry out such an activity.

Without a separate agreement or having engaged a service provider for this specific purpose, it is forbidden to modify, duplicate, add new data to or overwrite existing data in the Service Provider’s database by circumventing the interface or search engines made available by the Service Provider.

By using the Service, the Customer accepts that the Service Provider may use the data uploaded by them in the course of using the Service anytime, anywhere, without limitation and free of charge, within the framework of the relevant Privacy Policy.

3. Activity carried out on the website

The www.konigin-trade.com online store distributes and sells own-produced honey-extractor machines, beekeeping equipment and supplies, and apiculture products. The publication of the product information is based on the information made available by the distributor. The Service Provider accepts no responsibility for the authenticity of the data.

4. Ordering and delivery of products

Shipping and payment information

Payment terms:

The prices listed in the webshop include shipping costs to countries in the EU. Customers from other countries will be provided with a shipping quote upon request. All prices quoted are in EURO and include statutory VAT. If the customer has EU Tax number we can provide VAT free invoice.

Payment options:

Advance payment: Payment is due within 5 days after receipt of the order confirmation against pro forma invoice.

Customers outside the EU:

Customers whose delivery address is outside the EU only need to pay the net price. These customers must pay €150 net for the EU customs clearance. Any VAT and customs duties applicable in the destination country are to be paid by the customer.

Shipping:

Smaller products are shipped via GLS, Hungarian Post, while larger products are delivered by Raben, DB Schenker, or by the manufacturer's own truck, Königin-Trade Kft. Larger products, such as honey extractors with a diameter of 125 cm or extraction lines, are always delivered by the manufacturer's truck. The fixtures/lines, which consist of several machines, are always delivered by the manufacturer, Königin-Trade Kft., using its own truck. The manufacturer's employees assist customers in commissioning the machines. Customers can collect the goods from the warehouse by arrangement. The expected delivery date is stated in the order confirmation. Typical delivery date: 3-4 weeks after ordering. The shipping status of the ordered products can be tracked on the transport company’s website.  

• https://deutschland.raben-group.com/
• https://www.gls-pakete.de/versandstracking/
• https://www.dbschenker.com/app/tracking-public/?language_region=en-US_US
• https://www.posta.hu/tracking

The Service Provider accepts product orders in writing only, via the email addresses specified on the website, or through its messaging interface. The orders are always confirmed in writing. These order confirmations include the shipping charges, product prices, and any other costs that may possibly arise during the sale and purchase of the product.

The Consumer shall also receive written information regarding the manner of delivery of the product, the expected time of delivery and the cost thereof.

The production, delivery and invoicing of the ordered products will be carried out based on the agreement between the Parties.

5. Right of withdrawal

5.1 The process of exercising the right of withdrawal

The provisions of this clause only apply to natural persons acting outside their profession, self-employment or business scope, who purchase, order, take delivery of, use, and are the addressees of commercial communication or promotions in connection with the product (hereinafter referred to as the “Consumer”). In the case of a contract for the sale of the product, the Consumer is entitled to withdraw from the contract without justification within fourteen (14) days

1. a) of the delivery the product,
2. b) of the last delivery date in case of an order containing multiple products,
3. c) of the delivery date of the last item or piece, in case of a product consisting of several items and pieces,
4. d) from the first day of delivery, in case of a product to be delivered regularly within a specified period. In all the cases, the product is being delivered to the Consumer or to a third party other than the carrier. The Consumer may exercise their right of withdrawal between the date of fulfilment of the contract and the date of delivery of the product.

If the Consumer wishes to exercise their right of withdrawal, they shall provide the Service Provider with a unequivocal declaration of their intention to withdraw from the contract (by e-mail or in a letter addressed to the mailing address indicated in Clause 1 for product returns). The Consumer may exercise their right of withdrawal in due time by sending their declaration of withdrawal to the Service Provider before the expiration date of the above deadline.

The Consumer shall be responsible for proving that they exercised their right of withdrawal in accordance with the provisions set forth in Clause 5. In both cases, the Service Provider shall immediately confirm the receipt of the Consumer’s declaration of withdrawal by e-mail. This is not possible if the Consumer gives their declaration of withdrawal by phone.

In case of a withdrawal by the Consumer, the Consumer is obliged to return the ordered product to the Service Provider’s address indicated in Clause 1 without undue delay, but no later than within 3 working days from the date of the notice of withdrawal. The deadline is deemed to be met if the Consumer sends the product by post or hands it over to courier ordered by them before the 14-day deadline expires.

The cost of returning the product to the Service Provider shall be borne by the Consumer. The Service Provider is unable to take delivery of any packages returned by “collect on delivery”. In addition to the cost of postage to return the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

If the Consumer withdraws from the Contract, the Service Provider shall, without delay, but no later than 14 days after the receipt of the Consumer’s declaration of withdrawal, reimburse the Consumer for any costs that has arisen in connection with the purchase, including freight (shipping) costs (except for additional costs that were incurred due to the Consumer selecting a mode of transport other than the least expensive mode of transport offered by the Service Provider). The Service Provider is entitled to withhold the refund until the product has been returned or until the Consumer has duly verified that they have returned the product: out of the two, the earlier date shall be taken into account by the Service Provider.

 Declaration of withdrawal/cancellation 

We do not assume any liability for incorrectly provided data during the refund process (e.g. incorrect account number). We can only accept this data through e-mail or in writing. We are not able to accept declarations of withdrawal on the phone.

The consumer shall only be liable for the wear and tear of the product if those occurred due to usage exceeding the usage appropriate to the design, characteristics and operation of the product.

In case of return, please follow these guidelines when posting the product!

Please post the returned product as a package to our address with a home delivery. We are not able to take delivery of the returned package if it is sent using the “collect on delivery” service! 

Any defects and damages to the product shall be investigated at all times.

The packaging and shipping costs incurred in connection with returning the product shall be borne by the buyer. The value of the returned invoice shall be refunded upon prior agreement, strictly by bank transfer, within 14 days at the latest. If more than one product was ordered at the same time, the right of withdrawal may be applied partially (e.g. to only one of the products). In this case, only the price of the product shall be refunded but not the cost of postage.

The returned package must contain the product and the invoice for the product, preferably along with a paper copy of the completed declaration of withdrawal.

5.2 The cases in which the right of withdrawal does not apply to the Consumer:

1. a) in the case of a non-prefabricated product that has been manufactured by the Service Provider based on the Consumer’s instruction or express request, or in the case of a product that was clearly customised for the Consumer;
2. b) in the case of an audio or video recording in a sealed package and the sale of a computer software, if the Consumer has opened the package upon delivery;
3. c) in the case of newspapers, journals and periodicals, with the exception of subscriptions;
4. d) in the case of contracts concluded at a public auction;
5. e) with respect to digital content provided on a non-tangible medium, when the Service Provider has commenced the performance with the explicit, prior consent of the Consumer, and the Consumer has, at the same time, expressed their acknowledgment that they will lose their right of withdrawal after commencement of the performance.
6. Warranty

6.1 Liability for defects

In the event of a defective performance by the Service Provider, the User may enforce a liability for defects claim against the Service Provider. In the case of a consumer contract, the Customer may, within the 2-year limitation period from the date of delivery, enforce their warranty claims for product defects that had existed at the time of delivery. Outside of the two-year limitation period, the Customer is no longer entitled to enforce his/her warranty claims.

In the case of a contract concluded with a non-consumer, the entitled person may enforce their warranty claims for a period of 1 year from the date of delivery.

The Customer may, at their discretion, request a repair or replacement, unless the request would be impossible to carry out or if the Service Provider would incur a disproportionate amount of additional costs by fulfilling the request in comparison to the cost of any other claim. If the Customer has not requested or could not request the repair or replacement of the product, they may request a proportional discount in the product price or they may repair or have the defect repaired at the expense of the Service Provider or, as a last resort, may terminate the contract. There is no ground for withdrawal due to insignificant defects.

The Customer may also choose to enforce another right other than the liability for defects, however, they shall bear the cost of such a change, unless it was justified or the Service Provider gave cause for it. The Customer is obliged to notify the Service Provider immediately, but no later than within two months upon the discovery of the defect. The Customer may enforce their warranty claim directly against the Service Provider.

Within six months of the fulfilment of the contract, apart from the reporting the defect, the assertion of the liability for defects claim shall not be subject to a further condition other than the Customer showing proof that they purchased the product from the Service Provider (by presenting the invoice or a copy of the invoice). In such a case, the Service Provider shall be exempt from the claim only if they rebut this presumption, that is, if the Service Provider manages to prove that the defect in the product occurred after the delivery of the product to the Customer. If the Service Provider can prove that the defect occurred for a reason attributable to the Customer, then the Service Provider is not obliged to accept the Customer’s warranty claim. However, after the expiration of the six month period from the contract fulfilment date, the Customer shall be obliged to prove that the fault detected by them had already been present at the time of the fulfilment.

If the Customer enforces their warranty claim with respect to a part of the product that is separate in terms of the indicated defect, the warranty claim shall not be deemed enforced for other parts of the product.

6.2 Product warranty

In the event of a defect in the product (movable item), the customer who is considered to be the consumer has as the option to enforce the right as specified by clause 5.1., or may enforce a product warranty claim. However, the Customer does not have the right to enforce a liability for defect and a product warranty claim at the same time for the same defect. On the other hand, in the event of a successful enforcement of a product warranty claim, the Customer may enforce a liability for defects claim against the manufacturer with reference to the replaced product or the repaired part. When enforcing a product warranty claim, the Customer may only request the repair or replacement of the defective product. In the event of a product warranty claim being enforced, the defect in the product must be proven by the Customer. A product is considered to be defective if it does not meet the quality requirements in force at the time of its release on the market or if it does not have the properties specified by the manufacturer’s description.

The Customer may enforce their claim within two years of the product being placed on the market by the manufacturer. When this period expires, the Customer shall lose this entitlement. The Customer is obliged to notify the manufacturer immediately upon discovery of the defect. If the defect is reported within two months of the discovery of the defect, then it shall be deemed to have been reported without delay. The Customer is liable for any damages arising as a result of a delay in the communication. The Customer may enforce their product warranty claim against the manufacturer or distributor (Service Provider) of the movable item.

The manufacturer, distributor (Service Provider) shall only exempted from the product warranty claim if they can prove that:

• the product was not manufactured or marketed within the scope of their business, or
• the state of the scientific and technical knowledge did not allow the defect to be detectable at the time when the product was put into circulation,
• the defect in the product arose as a result of applying legal or mandatory regulatory requirements.

The manufacturer, distributor (Service Provider) must only provide one reason for the exemption.

Execution of remedy and warranty claims

The Customer may enforce their claim for remedy:

Company name: Königin – Trade Kft.

Address: 5900 Orosháza, Kisszik utca 2.

Email: info@konigin-trade.com

Telephone: +36-20/956-6433

6.3 Guarantee

We do not assume any liability for defects caused by improper use and natural wear and tear. We published detailed instructions related to the use and intended handling of the various products on our Website, under the Information, knowledge base menu item.

If the Customer does not use or handle the purchased product according to the instructions, we shall not be able to accept their guarantee claim!

Guarantee based on the obligation as described in the Annex to Government Decree No. 151/2003 (22 November) pursuant to subparagraph e) of § 685 of the Civil Code.

The Government Decree No. 151/2003 (22 November) contains provisions with regards to the statutory guarantee for certain durable consumer goods. The (material) scope of the decree only applies to products sold under a new consumer contract concluded in Hungary and listed in the Annex to the decree.

In the case of durable consumer goods listed in the Annex to the government decree, the mandatory guarantee period is 1 year, the commencement date of which is the date of delivery of the product to the Customer, or, if the product commissioned by the Service Provider or its agent, the date of commissioning.

Exemption from the entity’s guarantee obligation shall only be granted if it is proven that the defect has arisen after the expiration of the guarantee period.

The Customer may not enforce a liability for defect and a product guarantee claim for the same defect, or simultaneously, otherwise, the Consumer shall be entitled to the rights arising from the guarantee, irrespective of the rights specified in clauses 6.1 and 6.2.

7. Enforcement options

7.1 Place, time and method of complaint management

We only accept complaints in writing.

The Customer may submit complaints regarding the product or Service Provider’s activity using the following contact details:

Company name: Königin – Trade Kft.

Mailing address: 5900 Orosháza, Kisszik utca 2.

Telephone: +36 68 410-666

Email: info@konigin-trade.com

The Service Provider will send a substantial reply to the complaint received in writing within 30 days. According to this contract, this means the date of posting.

We are unable to accept verbal complaints (via phone and skype) because we do not have audio recording capabilities.

If the complaint is rejected, the Service Provider shall inform the Customer of the reason for the rejection.

Attention! Pursuant to the Government Decree 378/2016. (2 December), the National Consumer Protection Authority has been terminated with legal succession as of 31 December 2016.

The general successor of the NCPA is the Ministry of National Development and in second instance cases the Government Office of Pest Country with national competence. The strategic tasks shall be assigned to the Ministry of National Development, such as the professional supervision of audits and the supervision of the two consumer protection laboratories and the European Consumer Centre in Hungary.

At the same time, first instance consumer protection authority functions will be taken over by 197 districts, thus consumers shall primarily be able to turn to the competent district offices as of 1st January 2017 with their complaints. You can find the contact details here: http://jarasinfo.gov.hu/

7.2 Other enforcement options

Should the possible dispute between the Service Provider and the Consumer be not settled in the course of the negotiations, what other enforcement options are available to the Consumer:

– Filing a complaint with the Consumer Protection Authority

– Initiating arbitration board proceedings

Pest County Arbitration Board

Address: 1055 Budapest, Kossuth tér 6-8.

Telephone number: +36 1 474 7921

Fax number: +36 1 474 7921

President: dr. Károly Csanádi

E-mail address: pmbekelteto@pmkik.hu

Website: www.panaszrendezes.hu

National Authority for Data Protection and Freedom of Information

1125 Budapest, Szilágyi Erzsébet fasor 22/C.

Mailing address: 1530 Budapest, Post-box: 5.

Telephone no.: +36 -(1)-474-7921

Fax: +36-(1)-474-7921

President: dr. Károly Csanádi

E-mail: pmbekelteto@pmkik.hu

National Authority for Consumer Protection

Address: 1088 Budapest, József krt. 6.

Mailing address: 1428 Budapest, Post-box: 20.

Central phone number: +36 1 459 4800

Fax number: +36 1 210 4677

– Initiating court proceedings

8. Unilateral amendment of the General Terms and Conditions

The Service Provider is entitled to unilaterally modify these Terms and Conditions without prior notification of the Customers of the Website. The amended provisions shall come into force when the Customer first uses the Website after the modification have taken place and shall be applied to orders placed after the modification.

9. Retaining ownership

The product shall remain the property of the Service Provider until the full payment of the purchase price. If, however, the Customer takes ownership of the product for any reason prior to the full payment of the purchase price, the Customer shall be liable to the Service Provider with regards to any damages which no one can be obliged to pay.

10. Technical limitations

Purchase on the Site assumes knowledge and acceptance of the Internet’s potentials and limitations by the Customer, with particular regard to technical performance and errors occurring. The Service Provider shall not be liable for any malfunction of the Internet network that prevents the Website from functioning and the customers from making purchases.

11. GTC, change of prices

The Service Provider may modify this GTC, the prices of the products distributed on the website and other indicated prices, with no retroactive effect, at any time. Any modifications shall enter into force after the publication thereof on the website and shall apply only for post-publication transactions. The prices shown on this website are final prices that do not include VAT as we are exempt from VAT by subjective right.